A feature on my website has stopped working properly since I started using CCM19

The problem is that CCM19 is blocking a script that shouldn't be blocked. There could be several reasons for this.

Are the settings too restrictive?

You have set the script blocking options too restrictively under the “Developer-Settings” menu item.

In particular, the options to delete all unknown cookies and to block new scripts or inline-scripts can lead to unwanted behavior.

Disable these features for now and test whether the error still occurs.

You also have the option to define an exception for inline-scripts to prevent a specific script from being blocked.

It may also help to enter a text snippet from the script that is being incorrectly blocked into the corresponding field.

Is the blocking text too general?

When integrating the script, you entered text that is too general in the “Block scripts containing the following text” field.

For example, if you’ve entered a generic script-component such as “var” here, it’s possible that this component also appears in another script on your page that shouldn’t be blocked.

So, under the “Embeddings & Cookies” section, check whether your embeddings contain generic blocking-commands and specify them.

Possibly an iframe issue?

The feature in question is an iframe, and it is being blocked by our iframe-blocker.

In this case, you can add an exception for the relevant iframe in the CCM19-menu item “Iframes,” or switch to the “Blocklist” blocking method, which blocks only selected iframes.