Widget/Cookie-Banner Not Displaying
If the banner does not appear even though you have embedded the code in the <head> section of your page, there may be several reasons for this. However, the problem is usually easy to fix. The most common causes are as follows:
1. The widget is not enabled
It’s possible that the front-end-widget was not automatically enabled during setup or was accidentally disabled. Therefore, check under the “Dashboard & Integration” menu item to see if the widget is actually active:
2. CCM19 is blocked by caching-plugins such as "WP-Rocket"
To optimize the website’s loading time, caching-plugins are often used to control which scripts are loaded, when, and in what order. If you use such a plugin, CCM19 may not be integrated at all or may load too late, resulting in limited functionality. To resolve this issue, you must set up an exception for CCM19 in the caching-plugin so that the CCM19 code is no longer modified. We explain here how to set up such an exception using WP-Rocket as an example.
3. The banner impressions available in your plan have been used up
If there are no more impressions available in your plan, the banner will no longer be displayed. In the browser’s developer tools, under the “Console” tab, an error message stating “Quota exceeded” will appear. You can also check the current status in your CCM19-account. On the page that appears after logging in, you’ll see the plans you’ve purchased and information on whether any CCM19-impressions are still available for the current month.
