Customers

Within the CCM19 Enterprise / Agency-version, you can manage your own customers. Each customer can log in with their own credentials and manage their own domains within their account.

Here you can see an overview of the customers in your database. There can be as many as you like. You can open the customers’ domains by clicking the icon next to the link. The page opens in a new tab.

Create New Customer / Edit Customer

Clicking the green "Add Customer" button opens the corresponding form.

Create Customer Form

Here you can enter the important basic data for new customers. You can use this form if you do not process customers in your installation using the API.

Required Fields for New Customers

The fields

• Username,
• Password
• and E-Email Address

are required fields that must always be filled in. The remaining fields are primarily for statistical purposes and can, of course, be synchronized with your billing system.

The "Agency-Id" field can be used to link accounts together if the Agency-plugin is permitted for use. This is generally only available to Enterprise customers.

Activate

The "Active" toggle sets a customer to active or deactivates them.

NoLabel Licenses

Here you can define how many NoLabel licenses each user has available in their account. Customers can then freely distribute these across their domains. NoLabel means that your customers can remove the "powered-byLink" from the frontend widget.

Available CCM19 Calls

Here you set how many calls should be available to the customer. -1 means there is no limit. You are free to decide this as well. The number of calls is distributed across the domains.

Max Number of Domains

Here you set how many domains customers have available in their accounts. The same applies here: -1 = no limit.

Automatic Domain Creation

This is a somewhat delicate automated process. It allows customers to embed a code into their site without individual domain-detection. That is, the link that is embedded does not contain the parameter domainid=1234.

Domains are thus also created automatically. This means you embed the code, and if CCM19 detects the code in an unknown domain, an entry is created in the database. The domain then appears in the domain listing in the backend. The corresponding entry can also be managed here.

However, this can lead to false positives if, for example, domains like Google embed the page as an iframe or visit the page via proxies.

So you should keep a close eye on what happens here.

Permissions

Here you can configure which permissions each customer should have. With the detailed settings, you can precisely define what customers have access to and what they do not.

By default, new customers are created with access to everything. Adjustments need to be made here only if this is not the intended behavior.

Access to the plugins can also be modified here, independent of the plugin’s own rules. The following applies:

1. The plugin is enabled for everyone
2. The user has no access to the plugin according to the User-settings because the checkbox is not selected.

The User-settings thus override the Plugin-settings, which therefore only apply if the corresponding access is available.

Edit Customers

When you edit a customer record, you will see some additional information in the "CCM19-Views" section.

This section displays the actual number of views as well as a button to reset the counter for the current month.

Overview of Existing Customers

You can find a list of your customers by clicking the "Customers" menu item on the left.

The list displays your customers’ basic information, such as how many accesses and domains are allowed and in use.

You will also see an overview of the domains the customer uses. In the overview, you will see a test customer whose domains we have copied repeatedly for demonstration purposes.

It also shows when the customer last logged in and whether the customer is active at all.

Edit

Click the green button with the pencil-icon to access the edit screen—this is the same as the screen above for creating new users.

Delete Customers

You can delete a customer (upon request) using the red trash can button.

Log in to a Customer’s-Account

You can log in to the respective customer’s-account without a password using the blue button. Please note, however, that you must obtain prior authorization from your customer to do so.

Search for customers

You can use the search bar to look for specific customers. The search function scans all customer records and then lists the matching results.